Terms and Conditions
Payment for all products must be by credit or debit card. We accept payment with Visa, Mastercard, American Express, JCB, Diners Club/Discover or Maestro.
If the price of goods changes between the date we accept your order and the delivery date, you will pay the price you paid during your original transaction.
If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided we notify you before the item is dispatched. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
All prices are quoted in UK pound sterling (£) and therefore you are subject to currency value or conversion rates. Petersham Nurseries is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
2. Basis of Sale
By placing an order through petershamnurseries.com, you warrant that you are legally capable of entering into binding contracts.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the “Dispatch Confirmation”).
We aim to provide high quality products to our customers. Accordingly, we warrant that where the goods are products that are not already covered by a manufacturer’s guarantee, they will meet our specification and will be free from defects at the time of delivery. If the goods arrive with you in an unacceptable state, please contact our team to highlight the problem and we will replace or refund your goods as suitable.
The availability of seeds or bulbs that we sell to you may vary according to the season or market availability. We will alert you if there has been a change in your order of live items, and give you the option to cancel/refund your order, or offer a suitable alternative.
4. Offers and Promotions
Occasionally we run offers, promotions and sales online. These are subject to the following terms:
- All offers are subject to availability. Sale items are limited stock and although a product may show as in stock, we may occasionally be unable to fulfil the order due to increased demand. If we are unable to fulfil an order you will notified by email and given a refund for the item.
- All offers exclude delivery charges.
- Offer end dates apply.
- Offers are available online only. Offers cannot be used in conjunction with any other offer/voucher or discount. Where applicable to claim an online discount enter the promotion code at the checkout. Our general terms and conditions apply.
- Offers are at the sole discretion of Petersham Nurseries and are subject to variation or withdrawal without notice. Offers or promotions cannot be applied to previously placed orders
5. Events at Petersham Nurseries
For full terms and conditions regarding booking or cancelling a place on a Petersham Nurseries event, please refer to the Website event listing. Workshops are booked via a reputable third-party – Eventbrite. We have a no refund policy for our workshops.
6. Limitation of Liability
The total liability of Petersham Nurseries for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer.
If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.
These terms and conditions do not affect your statutory rights as a consumer.
We endeavour to keep the Website up-to-date, but retain the right to update product information without notice.
Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services in the Website at a particular time does not imply or warrant that these products or services will be available at any time.
Contracts for the purchase of products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non- contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
7. Items Listed as Currently Unavailable
If a product is listed as ‘Currently Unavailable’, this means you are unable to purchase that item at the present time.
Every effort is made to ensure that advertised stock information is up-to-date. Unfortunately, if an item does become out of stock or there is a delay from a supplier, contact will be made as soon as possible with a new expected delivery date or to provide a refund.
8. The Sale of Alcohol
By placing an order with the Cellar on our Website you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
When you enter your credit or debit card details on our Website you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering alcohol.
If you are interested in using Petersham Nurseries as a venue for a photoshoot, please contact email@example.com for Richmond, or firstname.lastname@example.org for Covent Garden. Professional photoshoots for weddings, commercial use, product promotion, etc. are not permitted without the explicit consent of Petersham Nurseries. Personal photography is permitted (for strictly non-commercial purposes), however please do be mindful of our other customers around you.
10. Service Availability and Accessing Our Site
The website www.petershamnurseries.com is a site operated by Petersham UK. We are registered in England and Wales under company number 738272 and with our registered office and main trading address at: Petersham Nurseries, Floral Court, London, WC2E 9FB
Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period. You will remain liable for any orders for the products that you have made and/or charges you have incurred prior to the withdrawal of the service on our Website.
From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
11. Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights including but not limited to trademarks, copyright and related rights, patents, rights in design, trade names, domain names in our site, and in the material published on it (Content). The Content is protected by laws, rights and treaties around the world. All such rights are reserved. Nothing contained in this agreement purports to confer upon you a licence or a right to use the Content and/or display the Content on your PC or other electronic access device for your own personal, commercial and/or non-commercial use, without obtaining a licence to do so from us or our licensors. You are prohibited from reproducing, retransmitting, distributing, selling, publishing, broadcasting or communicating or otherwise making available to anyone for any purpose any of the Content obtained through our Website or through other means unless expressly permitted by us. Where you have obtained our expressed permission, our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
If you print off, copy or download any party of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
12. Reliance on Information Posted
Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitors to our Website, or by anyone who may be informed of any of its contents.
13. Viruses, Hacking and Other Offences
You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a disturbed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or any website linked to it.
14. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15. Entire Agreement and Our Right to Vary These Terms
These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We have the right to revise and amend these terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems’ capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within three working days of receipt by you of the products).
If you wish to complain about any aspect of our service, please email us at email@example.com for Richmond and firstname.lastname@example.org for Covent Garden.
17. Restaurant Cancellation Policy
Petersham Nurseries Café
Credit card policy
A credit/ debit card is needed to secure bookings. Based on our location, outside Richmond, our business relies on commitment of customers. Each cancellation has an adverse impact on our business.
Cancellations: 48 hours’ notice for all lunch reservations, 1 weeks’ notice for parties of 10-20 guests and all Supper Club/ Evening bookings.
This policy applies to whole party cancellations as well as last minute reductions in guest numbers. Should you not notify us within the required time or not show up we will automatically charge a cancellation fee of £30 per guest and for Supper Clubs the cancellation fee is £40 per guest.
Please note, we do not accept OpenTable dining cheques.
For parties of five people or more, the cancellation policy is 48 hours’ notice. The cancellation fee is £30 per person for lunch, £50 per person for dinner.
For parties of six people or more, the cancellation policy is 24 hours’ notice. The cancellation fee is £20 per person.
18. Petersham Nurseries Café Reservation Conditions
We can hold your table for up to 15 minutes. If you are running late please notify us on 020 8332 8665. Failing to do so we reserve the right to cancel your table.
All tables up to four guests are allocated a two hour dining time, tables of five and six, two and a half hours and tables of seven or more, three hours. Please let us know in advance of dietary requirements, arrangements for bringing children or any other special circumstances.
There is no dress code, however being a garden centre especially in wetter winter months we recommend suitable footwear. Please plan your journey to us in advance. Whilst parking is limited, for restaurant diners at weekends only (Saturday, Sundays and Bank Holidays) we have access to an overflow car park at the local Russell Primary School. To enquire about booking a space or for further travel information visit www.petershamnurseries.com/getting-to-richmond.
Dogs are welcome, however we must be notified in advance should you be bringing one along.