Covid-19 Guidelines

In line with the latest Government guidelines, we have updated our health and safety measures to ensure the comfort, well-being and safety of our customers and staff alike.
gallery image
gallery image
Please rest assured that our team have carefully considered the latest official government advice and have undertaken a strict risk assessment, to prioritise the safety of all those on site. 
  • We will be limiting the number of customers on site at all times.
  • Stringent cleaning procedures are in place.
  • Anti-bacterial hand wash will be available on entry and throughout our locations.
  • We encourage contactless card payments.
  • Trolleys, baskets and card machines will be cleaned between use.
  • Screens are in place at retail till points.
  • When queuing at till points and for bathrooms we ask that customers adhere to social distancing measures.
  • To prevent the spread of COVID-19 and reduce the potential risk of exposure to our workforce and visitors, we are conducting a health screening of all our staff before they return to work.
  • Our staff have been trained and will maintain strict health and safety protocol.
  • Our team will follow the highest standards of personal hygiene. For environmental reasons we endorse hand washing over disposable gloves where possible.
  • We welcome our guests new and old alike but will refrain from handshakes and any form of physical contact.
  • On arrival for work all staff will have their temperature checked.
  • We will be operating reduced menus in order to have smaller teams working in our kitchens and FOH; and encouraging staff who can work from home to continue to do so.
  • Following government guidelines, it is necessary for all staff to wear face masks across the business.
  • To maintain social distancing measures, we will be limiting the number of people within our shop at any one time.
  • Following government guidelines, it is necessary for all customers to wear a face covering when inside our shops.
  • Personal shopping in Covent Garden available either by appointment either in-store or virtually via Zoom (can be booked by phone 020 7305 7676  or email directly
  • In line with the latest tier 2 government restrictions, tables inside must be for no more than  6 people (including children) from the same household / support bubble.
  • Tables of no more than 6 from mixed households can dine al fresco.
  • Our restaurants access will be limited to diners only.
  • Tables will be positioned in line with government guidelines.
  • To minimise contamination, menus will be single use, tables will be re-set frequently and you will be served by the same waiter throughout your meal.
  • We will not refill glasses to minimise contact.
  • Our Teahouse in Richmond has changed from self-service to table service.
  • We welcome children, however for the safety of other diners we ask that they remain at your table or accompanied by an adult at all times.
  • It is a government regulation that all diners provide contact details for track and trace.
  • Customers must wear face coverings at all times, unless seated within one of our restaurants.
  • Table bookings of more than six are not allowed and groups cannot mingle.
  • Our restaurants will offer table service only.

We kindly request that our customers help us to maintain these procedures. For the continuity of our business and due to the severity of the potential penalties, we must enforce the government guidelines.